Privacy Policy

Welcome to Mokola — your trusted online destination for genuine iPhones, laptops, and gadgets. We value your trust and are committed to providing a smooth, secure, and transparent shopping experience. Please review our store policies below. 🔒 1. Product Authenticity All our products are 100% original and sourced from verified suppliers. We do not sell fake, refurbished, or counterfeit items unless clearly labeled as such (e.g., refurbished Apple products). 🚚 2. Shipping & Delivery Orders within Ghana are typically delivered within 1–3 business days. Same-day delivery is available in Accra for orders placed before 12 PM. You’ll receive an email or SMS with tracking details once your order ships. Delivery fees vary based on location and will be shown at checkout. 🔁 3. Returns & Exchanges We accept returns or exchanges within 7 days of delivery if: The product is unused, in its original packaging, and in the same condition as received. You provide proof of purchase (receipt or order confirmation). Non-returnable items include: Opened accessories (e.g., earphones, cables) Software or digital items Items damaged due to customer handling If your product is defective, please contact us immediately for replacement or refund assistance. 💳 4. Payments We accept Mobile Money (MTN, Vodafone, AirtelTigo), Debit/Credit Cards, and Bank Transfers. All transactions are securely processed through trusted payment gateways. Prices include VAT where applicable. 🧾 5. Warranty Most devices come with a manufacturer’s warranty (usually 6–12 months). Please check individual product descriptions for warranty details. Warranty claims may require product inspection before approval.