Refund Policy

At Mokola, your satisfaction is our top priority. We want you to enjoy a smooth, worry-free shopping experience. Please review our refund policy below to understand how refunds and returns work. 🔁 1. Eligibility for Refunds You may request a refund or exchange within 7 days of receiving your order if: The item is unused, unopened, and in its original packaging. The item is defective, damaged, or incorrect upon delivery. You can provide proof of purchase (receipt or order confirmation). 🚫 2. Non-Refundable Items We do not accept returns or refunds for: Opened accessories (earphones, cables, chargers, screen protectors) Software or digital downloads Items damaged by improper handling or unauthorized repair Items purchased on clearance or final sale 🔍 3. Inspection Process Once we receive your returned item: It will be inspected to confirm eligibility. If approved, your refund will be processed within 5–7 business days. Refunds are issued to your original payment method (Mobile Money, Card, or Bank Transfer). If your return is rejected (e.g., signs of use or missing parts), we’ll notify you and send the item back. 💳 4. How to Request a Refund To start a refund or exchange: Contact our support team at 📧 support@mokola.com within 7 days of delivery. Provide your order number, product name, and reason for return. Our team will review your request and guide you through the next steps. 🚚 5. Return Shipping Customers are responsible for return shipping costs, except in cases of defective or incorrect items. If we sent the wrong product, we’ll arrange a free pickup or replacement. ⚠️ 6. Late or Missing Refunds If you haven’t received your refund after 7 business days: Check your bank or Mobile Money account again. Contact your payment provider it may take time before your refund is officially posted. If the issue persists, contact us at support@mokola.com