Shipping Policy

Thank you for shopping with Mokola! We’re committed to delivering your iPhones, laptops, and gadgets safely, quickly, and affordably — no matter where you are in Ghana. Please read our shipping policy below to understand how we process and deliver your orders. 📦 1. Order Processing All orders are processed within 24 hours after payment confirmation. Orders placed before 12 PM are eligible for same-day processing. You’ll receive a confirmation email or SMS once your order has been received and when it ships. If there’s any delay or stock issue, our support team will contact you immediately. 🚛 2. Delivery Timeline Accra & Tema: 1–2 business days Other Regions (Ghana-wide): 2–4 business days Pre-ordered or high-demand products: up to 7 business days Delivery times may vary slightly during holidays or promotional sales. 💰 3. Shipping Fees Shipping costs are calculated at checkout based on your location and order weight. Free delivery may be available for specific promotions or orders above a set amount. Any additional fees (e.g., rural delivery surcharges) will be clearly shown before you confirm your order. 🧾 4. Order Tracking Once your order ships, you’ll receive: A tracking link (via SMS or email) The courier name and estimated delivery date You can track your package anytime until it arrives at your door. 🏠 5. Delivery Policy Deliveries are made to the address you provide during checkout. Please ensure your phone number and address are accurate to avoid delays. If you miss your delivery, the courier may contact you to reschedule. ⚠️ 6. Delays & Exceptions While we strive to meet all estimated timelines, delays can occur due to: Weather conditions Courier network issues National holidays or unforeseen events If your order is delayed, we’ll keep you updated via email or phone. 📦 7. Damaged or Missing Items If your package arrives damaged or with missing items: Notify us immediately at 📧 support@mokola.com within 24 hours of delivery. Include photos of the packaging and items. Our team will investigate and resolve the issue promptly (replacement or refund). 🌍 8. International Shipping Currently, Mokola ships within Ghana only. International shipping options will be introduced soon stay tuned for updates!